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Terms and Conditions
1. The Booking
Your contract
is with Vardhman Vacations. A contract exists between us when we have confirmed
you on our tour of your choice and we have received your signed booking form and
deposits. All the relevant section must be correctly and fully completed. We can
only accept booking form signed as this confirms that you and other people on
the tour accept our booking terms and conditions and are entering into the contract.
2. Deposit
Upon completion of the signed booking form a deposit
of 50% of the tour cost per person, be paid to the company.
3. Payment
All payments can be made to Vardhman Vacations, by cash, cheque, Demand Draft,
Credit card or electronic money transfer. There will be a surcharge of 2 - 4 %
if you make the payment by credit card which will be added to your invoice cost.
For booking which are made within 10 working days of tour departure, the full
amount will become immediately payable.
4. Balance
Once the
completed booking form and deposit has been received an invoice will be sent,
along with a receipt for the already paid. The balance of the payment must be
paid 30 days prior to the tour departure. Any booking made within 14 working days
of the tour departure is considered to be late booking for which the full and
final payment is required at the same time of booking. Failure to pay the balance
within the specified period will result in the cancellation of the booking, and
in payment of a cancellation fee as detailed below.
5. If you cancel
your Holiday
If you or any member of your party wishes to cancel your
holiday, you must notify us in writing, in any case the date of cancellation will
be at the date on which notice is received in the Tours Department of Vardhman
Vacations. The person who signed the booking form must also sign the letter of
cancellation. As this incurs administrative cost and retention charges by hotel,
the cancellation charges will apply in the following way :
| Number
of days before departure | Amount
of Cancellation charges | | More
than 28 Days | Deposit only |
| 27-14 Days | 50% of the Tour Cost |
| 13-07 Days | 75%
of the Tour Cost | | 06
Days or less | 100% of the Tour Cost |
6. If you change your booking
If, after your confirmation invoice has
been issued, you wish to change your travel arrangement in any way, for your chosen
departure date or accommodation, we will do utmost to make these changes, but
it may not always be possible.
7. Liability
The company does
not own or control hotels, coach, car or other facilities mentioned in the tour.
As an operator of the package tour therefore, we cannot be held liable.
a) Where there has been no fault on the part of the company, supplier or agents.
b) Where the failures in performance of the contract are attributable to
the customer.
c) Where the failures are attributable to a third party
not connected with the provision of the holiday and are unforeseeable or unavoidable.
d) Where the failures are due to unusual and unforeseeable circumstances
beyond your control.
e) Where the failures are due to an event which
you or your supplier even with all due care could not foresee or foretell.
We do take all reasonable steps in ensuring that the organization maintains
standards and provide a service that is acceptable to the passengers. The information
within this website has been compiled with all reasonable care and is correct
to the best knowledge of the company and is published in good faith.
8. Complaints
We do our best to give passengers traveling on any of
our holidays, an enjoyable and trouble free holiday but occasionally plans go
wrong. Should you have any complaint, please tell your Vardhman Vacations Manger
at the time who will do everything possible to resolve the matter immediately.
If the situation is not resolved to your satisfaction, then you must notify the
company within 28 days of the tour ending in writing. If you do not write to us
within this time, this will affect the investigation and outcome of the complaint.
Any disputes between clients and Vardhman Vacations shall be governed by Jurisdiction
of New Delhi Courts.
9. Passports & Visas
To travel to
India from overseas countries, one needs a six months valid passport and a valid
Visa. And processing of Passport and Visa are not included in the tour cost.
10. Health
Any person who has a contagious disease is forbidden
to travel, any person found during the tour with such a disease will be asked
to leave the tour and will have to make their own arrangements to return home
11. Early Check-in / Late Check out
Please note that standard
check-in / Checkout time in all good hotels are 1200 Hrs. (IST). Therefore cost
of Early check-in or Late check-out is not included in the tour cost. We can always
make a request for early check-in or Late checkout if required but we do not guarantee
that, that entirely depends upon the policy of the hotel, time of the year and
availability of the room.
12. Extra Uses of our Vehicle
Please
note that cost of the vehicle (car / coaches with the driver) is not included
in the tour cost like :
- Usage of vehicle like after transfer or after
sightseeing until or unless it is mentioned in the itinerary.
13.
Rights to amend the itinerary if required
Tour once commenced will strictly
go as per the itinerary finalized. In case of events and circumstances beyond
our control, we reserve the right to change all or parts of the contents of the
itinerary for safety and well being of our esteemed passengers.
14.
Surcharge
The price of your travel arrangement are subject to surcharges
in case of sudden hike in fuel prices, schedule airfare and any taxes levied by
the government. Even in this case, we will try to absorb an amount of 2%, amount
exceeding over 2% will be surcharged.
15. Our Liability
Vardhman
Vacations accepts the liability for those arrangements for your holiday, which
are wholly within our control and therefore, accept liability to clients for the
negligence of our agents, which include our employees. However, we would like
to draw attention to the following circumstances, which fall outside our direct
control or where for some reason we are not prepared to accept liability.
The Company shall, in no circumstances whatsoever be liable to the client
or any person traveling with him or her for: Any death, personal injury, sickness
accidents, loss delay, discomfort, increased expenses, consequential loss and
/ or damage or theft howsoever caused;
Any act, omission, default of
any independent contractor or other person or by any servant or agents employed
by them who may be engaged or concerned in the provision of accommodation, refreshment,
carriage facility or service for the client or for any person traveling with him
howsoever caused. Vardhman Vacations are unable to take liability for commercial
arrangements out of our control such as natural disasters, industrial disputes,
reason of threat or war, riots, civil strife, terrorist activities, technical
problems to the transport, extreme weather conditions, closure of the airports
and sea ports and similar event out of our control, or are due to unusual and
unforeseeable circumstances beyond your control.
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